A thought
provoking analysis of importance of two-way communication
By
Geetha Shankar
(National
Chairperson, Young Communicators Club)
An
old theme indeed- strengthening
Democracy through PR
It
would be too rudimentary to define Democracy and PR. We all have gone beyond
this.
Traditional
power structures and Traditional hierarchies are disrupting, Control and power
are moving from Institutions to Individuals. Every Individual has started
recognizing his voice. We need not be a celebrity/ CEO/Politician to make
others hear our voice. Anyone with an access to the social Media can become
powerful and can be heard.
PR
Professionals are still dubbed as “suited booted and pink shirt sporting party
lovers,” According to my friend B.N
Kumar Governing Council Chairman PRCI.
PR Pros will need a Broad Skill set. We need to be good at
writing, event planning and maintaining relationships to be successful in
PR.
A
strong PR –involves two-way communication – This is of paramount importance
Be
a good listener: To be a good communicator, it is important to listen to
others.
Act on suggestions:
Mere listening is not good enough. We must act on suggestions and be seen as
respecting others’ opinion.
Democracy goes by
majority: Yes, we should always take into account the majority view. But if you
are a good communicator and convinced that your view is correct, you can argue
it out with adequate reasoning and win your way. The other side appreciates it.
Review: How many of us
take criticism in the right spirit?
In fact, brushing aside
criticism leaves a bad taste and the after effects are worse than that of a
nuclear war! They will lead to
attrition, absence of team spirit and ultimately decaying of an organization, a
party and of course our home lives.
Communicate
authentically- spoken and written.
Build
Trust, Lead with your Mind and Heart.
Take
people along with you. You have to inspire your team and not command.
Empower
them to take decisions.
Practice
Grammatical writing, Start writing in blogs. Lead a disciplined life.
Communication
world is the most dynamic Industries in India .
Communication
has become personalized and there is a steady drive towards greater
“transparency, rationality and purposefulness with evidence based outcomes”.
We at PRCI
firmly believe and adhere to democratic communication which why we are now
growing not only as a national body, but a global platform. We just floated WCC
– World Communicators’ Council.
PR
Pros will need to Be Prepared for Real Time: We hardly have
minutes, to prepare and respond. Instant responses are the order of the
day and we have to live up to our clients expectations. There is too
much of public and Media gaze.
Expectation level has sky rocketed. We as communication professionals have to
be more strategic and . standards of corporate governance have to be followed.
Also need to be a whiz
at social media, content marketing and content strategy. The once fine
line between earned and owned media has blurred, so you should get better at combining
these with paid media for the ultimate campaign.
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| All round praise for PRCI house journal CHANAKYA at PR event |
The VUCA
syndrome according to Dr Pragnya Ram, Group Exe President- Corp com and CSR–
which is Volatile, unpredictable,
complex and ambiguous
in the Crisis era has to be tackled proactively.
And it’s a great learning says she. Companies need to guard their reputations
constantly. Viral videos can damage brands. So speed is the essence and
communication has to be hyper transparent.
For PR
PROFESSIONALS the challenge lies in dealing every day with data explosions and
digital influencers.
The
relationship between PR and Media in a democratic set up is still evolving and
PR Industry is still struggling to find
identity for themselves with the
Media.
The Media Revolution in
a democratic country like India to a great extent has brought integration and
disintegration of norms in the Indian culture especially in the social structures,
communication patterns, value systems and in thinking patterns too.
India as a Democratic country is facing huge
cultural shocks and our inability to cope up with the present so called
‘chaotic young generation’ has resulted in pointing fingers towards the Media found
responsible for triggering the turmoil.
Most of us accept what
the media tells us through the news, entertainment etc. and we also tend to
believe the Medias code of depiction in terms of different aspects of culture
like dress, festivals, behavior etc.
The solution lies in
being a Media Literate Consumer.
Which
means…
1. We must be
knowledgeable about the influences that guide media organizations
2. Need to be sensitive
to ways of seeing the media content as a means of learning about our culture.
3. Sensitive to ethical
dimensions of media activities.
Media
Literacy Tools have to be used by PR professionals to
explore the messages sent across and ask questions. Only then can we be the
watch dog of the Media and see that our culture is intact. So we have to consider
a. Authorship-–who
created the message and why are they sending it. Don’t simply hear, read and
accept. Explore and try to think why certain choices were made.
b. Evaluating
the audience- who are the target audience for the materials and how different
people would understand the materials similarly and differently.
c. And analyse the content-what are the values,
life styles, represented or omitted
d. Find
out the creative techniques which are used to attract attention-like images, words,
music, camera angles, shots etc. This
will enhance our involvement and appreciation or non-appreciation of factors
which would make our interaction with the media more interesting.
We have a major role to
play. Can we become more aware and responsible and understand the media’s role
in our day to day lives by applying our critical thinking ability? We must
constantly be reminded that culture is our savior. We have to be far more
interested in our own cultural values and more interested in our roots. We need to be proud of our heritage.
I quote Sheryl Sandberg who had written about her mentor who said
‘Our
career is no more a ladder. It’s a Jungle gym. You stretch, climb, go up, down,
go sideways’
Absolutely
true.. We need to move away from Calf paths. This can help us to move from our
comfort Zone. Life begins at the end of Comfort Zone. How do we do this?
One
is Net working. I quote. Get on a Rocket
ship and if you are offered a seat.. Do not ask which seat, Just Board. So keep
building your net work, I am influenced
to a great deal by these words: Don’t search for jobs. Search for Networking.
There
is no trivial work or huge work.
Can we dear friends join together to
strengthen Democracy through our PR? (Based on Geetha’s delivered this speech at a PR conference on Strengthening
Democracy – Role of PR at Bhubaneshwar on April 21, 2018)
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| The media coverage |